This website emonox.co.uk is owned  by R-BROMLEY LTD. The terms “we”, “us”, and “our” throughout this document refer to emonox.co.uk. This Privacy Policy outlines how emonox.co.uk (referred to as the “Site”) collects, uses, and discloses your Personal Information when you visit or make a purchase.

Contact Information
Should you have any inquiries regarding this policy, need further details about our privacy practices, or wish to file a complaint, please reach out to us via email at help@emonox.co.uk or use the following contact details:

  • Company name: R-BROMLEY LTD
  • Company number: 14934046
  • Business address: Flat 139 Ocean Wharf 60 Westferry Road, London, Greater London, E14 8JE, United Kingdom
  • Email: help@emonox.co.uk
  • Phone: +44 7451 274598

Collecting Personal Information
Upon visiting the Site, we gather certain information regarding your device and interaction with the Site, necessary for processing your purchases or if you reach out to our customer support. This Privacy Policy addresses any information relating to an identifiable individual as “Personal Information”. Below is the information we collect and the reasons for its collection:

  • Device Information

  • Purpose: To accurately load the Site for you and conduct analytics to optimize Site usage.
    Collection Method: Automatically upon accessing the Site via cookies, log files, and similar technologies.
    Personal Information Collected: Web browser version, IP address, time zone, cookie details, site or product views, search terms, and interaction with the Site.
  • Order Information
    Purpose: To process and fulfill your orders, including payment processing, shipping arrangements, invoice/order confirmation provision, communication, order screening for potential risk or fraud, and providing you with information or advertising based on your preferences.
    Collection Method: Directly from you.
    Personal Information Collected: Name, billing and shipping addresses, payment details (including credit card information), email address, and phone number.
  • Customer Support Information
    Purpose: To provide customer support.
    Personal Information Collected: Name, shipping address, email address, and phone number.

Minors
The Site is not designed for individuals under the age of 20. We do not knowingly collect Personal Information from children. If you are a parent or guardian and believe your child has provided us with Personal Information, please contact us to request its deletion.

Sharing Personal Information
Your Personal Information is shared with service providers to assist in providing our services and fulfilling contracts with you. For instance, we use WooCommerce to power our online store and may share your Personal Information to comply with laws, respond to lawful requests, or protect our rights.

Behavioral Advertising
We utilize your Personal Information for targeted advertising or marketing based on your interests. For instance, Google Analytics helps us understand customer usage of the Site. You can opt-out of Google Analytics and targeted advertising via specific links provided for Facebook and Google.

Using Personal Information
Your Personal Information is used to offer services, including sales, payment processing, order shipping and fulfillment, and updates on new products, services, and offers.

Lawful Basis for Processing
Under GDPR for EEA residents, we process your information based on consent, contract performance, legal compliance, vital interests, public task performance, or legitimate interests not overridden by your rights.

Retention
We retain your Personal Information in our records until you request its deletion, with details on the right of erasure provided in the ‘Your Rights’ section.

Your Rights
EEA residents have rights under GDPR to access, port, correct, update, or erase their Personal Information. Californian residents have similar rights under the CCPA. For exercising these rights, contact us with the provided details.

Cookies
Our Site uses cookies for functionality, performance, advertising, and social media/content. Details on cookie types, management, and your control over cookies are provided.

Do Not Track
We do not alter our practices upon detecting “Do Not Track” signals from your browser due to the lack of an industry standard.

Changes to the Privacy Policy
We may update this policy to reflect changes in practices or for operational, legal, or regulatory reasons.

Complaints
For complaints, contact us using the provided details. If unsatisfied with our response, you may lodge a complaint with the relevant data protection authority, with a link provided to the ICO for further assistance.

Contact Information


Email: help@emonox.co.uk

Phone: +44 7480 772216

Business Address: Flat 139 Ocean Wharf 60 Westferry Road, London, Greater London, E14 8JE, United Kingdom